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Terms & Conditions


Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern Coco L’Amour {trading under Knickerbox Industries Pty Ltd ACN 162 351484}  relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to Coco L’Amour and “You” and “Your” refers the website user or a person using our website.

Amendment of Terms

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to the best of our ability to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern the rights and obligations of all parties.

Limitation of Liability

It is an essential pre-condition to you using our website that you agree and accept that Coco L ‘Amour is not legally responsible for any loss or damage you may suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. The use of any information or materials on this website is entirely at your own risk, for which we shall not be liable or responsible for.

It shall be the responsibility of the website user to ensure that any products, services or information sourced through this website meet any specific or personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Competition and Consumer Act

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), liability of Coco L’Amour for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again. The applicable liability shall be at the discretion of Coco L’Amour.

Delivery of Physical Goods

Coco L’Amour uses Australia Post and/or other reputable courier companies to deliver physical goods. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 business days, depending on the destination and delivery company chosen. Coco L’Amour shall not responsible for goods that are either damaged in transit or not received. Damaged or lost orders should be resolved with Australia Post or the applicable courier company directly. Replacement of damaged or lost items is made at the discretion of Coco L’Amour. Coco L’Amour is not responsible for customs, tax, or duty for international orders.  These costs vary depending on your country; see your local customs department for more information.  Delivery times may also vary due to customs periodic holds, Coco L’Amour takes no responsibility for delayed delivery times in such cases.

Returns, Refunds, and Exchanges

Coco L’Amour handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order, please notify us in writing and send the item back via registered post within 7 calendar days of purchase. We will process refunds upon timely receipt of the unworn, unwashed goods with tags still attached. Unworn, unwashed goods that still have tags fully attached will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. Refund payments may take up to 7 business days to be received. Refunds are made at the discretion of Coco L’Amour.  We reserve the right to refuse refund or exchange any returned items that are soiled, damaged, or appear worn.

Exchange of merchandise will be done in a timely manner providing the requested item(s) are in stock.  If in stock, you will be requested to send the purchase back on your own accord.  We recommend returning items via registered post. Coco L ‘Amour accepts no responsibility for lost or damaged items in transit. Exchange will be made once item is received and an assessment made as to its condition. Item(s) will be exchanged for the value of purchase price only. Any additional funds owed must clear before new parcel is posted.  

Gift Cards

Gift cards are valid one year from the date of purchase.  Postage or any additional funds must be paid if the total shipped price is greater than card value.  Store credit in the form of another gift card will issued for purchases under the card value.  Cash or refunds will not be given whatsoever with gift cards.

Links to Other Websites

Coco L’Amour may time at its discretion provide on its website, links to other websites and information on those websites for your convenience, reference or information. This does not necessarily imply sponsorship, endorsement, approval or arrangement between Coco L’Amour and the owners or affiliates of those websites.  Coco L’Amour takes no responsibility for any of the content or subject matter found on the linked websites.

The website of Coco L’Amour may contain information provided by third parties for which Coco L’Amour accepts no responsibility whatsoever for advice, information or recommendations by third parties.


To the fullest extent permitted by law, Coco L’Amour absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. Coco L’Amour gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst Coco L’Amour, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in said website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of Coco L’Amour to bear any costs of servicing, repairs, or correction of your computer hardware or electronic device. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.

Your Privacy

At Coco L’Amour, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. Coco L’Amour respects the privacy and confidentiality of the information provided by you and adheres to the national privacy principles established pursuant to the Privacy Act 1988 (Commonwealth). Please read our separate Privacy Policy carefully.

You may change your personal details at any time by advising us in writing via email. All information we receive from our customers, is protected by our secure servers. Our secure server software encrypts all customer information before it is sent to us. All of the customer data Coco L’Amour collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.

Third Parties

Coco L’Amour does not and will not sell or trade in personal or customer information. We reserve the right to use sales data without any reference to your name, or your personal information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. We may use the information that you provide to improve our website and related services.

Disclose Your Information

Coco L’Amour may be required, in certain circumstances, to disclose information in good faith and where Coco L’Amour is required to do so in the following circumstances: by law or directed by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of Coco L’Amour, its customers or third parties.

Exclusion of Competitors

If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they are business users or domestic users, then you are a competitor of Coco L’Amour. Coco L’Amour expressly excludes and does not permit you to use or access its website, to download any documents or information, in part or in full from its website or obtain any such documents or information through a third party. If you breach this term then Coco L’Amour shall hold you fully responsible for any loss that it might sustain and further holds you accountable for all profits that you might make from such unpermitted and improper use. Coco L’Amour reserves the right to exclude and not permit any person from using its website or any of the documents and information contained on it.

Copyright, Trademark, and Restrictions of Use

This website contains material which is owned by or licensed to Coco L’Amour. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products, in part or in full that may be available for download from time to time on this website.

Coco L’Amour expressly reserves all copyright and trademark in its website and in all documents and information on its website and reserves the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Whole Agreement

These terms and conditions represent the whole agreement between you and Coco L’Amour concerning your use and access to the website of Coco L’Amour and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

Exclusion of Unenforceable Terms

Any provision within these terms and conditions which is invalid or void or unenforceable in any jurisdiction shall be ineffective in that jurisdiction to the extent only of such invalidity or unenforceability and shall not invalidate the remaining provisions of these terms and conditions.

This agreement and this website are subject to the laws of the state of Victoria and Australia. If there is a dispute between you and Coco L’Amour that results in litigation then you must submit to the jurisdiction of the courts of the state of Victoria.