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FAQ's

Is shopping online safe?
How much do I have to spend to get free postage? 
How soon can I get my purchase?
Can I try on items before I buy them? 
How do I become a VIP member? 
How do I find the perfect fit? 
I know my bra size of my favourite AU label, what size bra am I from another country? 
Do some labels run smaller than others, how will I know? 
When are you having fashion shows that I can attend to preview your stock? 
I haven’t received my item, where is it? 
My purchase really doesn’t suit me, can I return it? 
Why does a bra cost that much? 
I am man buying a gift and have no idea what size to get or what she might like, help? 

Is shopping online safe? 
Yes. Coco L’Amour accepts Visa, MasterCard, and PayPal payments. We do not store or handle any financial details, our third party gateway system Secure Pay takes care of that. SecurePay uses a 128-bit digital server certificate provided by VeriSign™. This level of encryption is currently considered realistically unbreakable. PayPal is also a very secure method, upon checkout our site connects you directly to your account for payment, and no financial information is stored on our server.

How much do I have to spend to get free postage?
If you are located in Australia $250, international customers AU$300.

How soon can I get my purchase? 
This depends on where you are located. We endeavour to dispatch within 48hours of purchase (most likely to be posted next business day). Parcels will be dispatched from Melbourne and should only take 1 business day with express postage.

Can I try on items before I buy them? 
We open our showroom doors monthly to VIP member with times and location. Select stock will be available to try on. You are welcome to email and request specific items and sizes with ample notice. We will do our best to accommodate if items are in stock. Items can be purchased during showroom hours via cash and credit card.

How do I become a VIP member?
Simply subscribe to our newsletter and will email updates of fashion shows, champagne fuelled events, showroom opening hours, private sale info, and a whole lot more!

How do I find the perfect fit? 
We do our best to accurately describe the fit of each brand, item, and how it runs. To learn more about fitting yourself at home, please see this page.

 I know my bra size of my favourite AU label, what size bra am I from another country?
Read our blog about trialing different size busts and different labels and what we discovered here: Sizing; how labels compare

 Do some labels run smaller than others, how will I know?
No two labels will run the same, each label will have different style items to choose from. Best to read our sizing description and compare to your own measurements.

When are you having fashion shows that I can attend to preview your stock? 
If you are located in Melbourne and a Newsletter subscriber, you will receive personal invites via email.

I haven’t received my item, where is it?
Express post generally takes between 1-3 business days, depending on your postcode and if it is a busy time of year. Rural and remote areas can expect parcels up to 5 business days. Please check your email which contains your tracking information. If you are having further issues, feel free to ring us between 10am-5pm.

My purchase really doesn’t suit me, can I return it? 
Yes! We don’t want you to be stuck with anything that doesn’t bring out your best. As long as the item is unworn, tags are still attached, and there are no damages to it, you are welcome to send it back. Please also include your returns form.  You must send it back on your own accord preferably using a safe postage method.  We cannot refund you if the item never makes it back to us, so please use caution when doing so. You will be refunded the cost of the item only.

Why does a bra cost that much? 
In the wise words of Coco Chanel “the best things in life are free. The second best are very expensive.” We provide only the finest items of quality and luxury.

I am man buying a gift and have no idea what size to get or what she might like, help? 
The easiest option is to purchase a gift card; you have the option of an E-card that is delivered instantly with your chosen amount. Or you can send a gorgeous gift card to her address (work or home), as all ladies love receiving gifts in the mail.  Another trick is to sneak a peak of her bra & knicker size that is laying around or in the wash. Search products in that size range. If you are really stuck, please give us a call.